Shipping policy

Warehouse Dispatch Address:4814 NW 35 St Ocala, FL 34482 US | Official Website:coachmancooks.shop All fully paid confirmed orders start packaging and processing within 1 to 2 regular business days after payment confirmation, business days exclude weekends and all US federal public holidays. Any orders submitted on weekends or US national holidays enter processing queue starting from the next available working day, our daily order cutoff time is set at 3PM Eastern Time (Florida local time).

For delivery addresses within contiguous 48 lower United States, we provide three mainstream shipping solutions. Standard ground shipping normally arrives 3–7 business days after parcel departs our Ocala warehouse, all pre-tax domestic orders over $59 qualify for complimentary standard ground delivery while orders below $59 incur fixed flat ground shipping cost of $7.99 nationwide. Expedited priority shipping delivers goods within 1–3 business days with fixed flat delivery fee of $14.95 across continental US. Overnight express next-business-day delivery cost is auto-calculated at checkout based on recipient’s exact destination zip code.

Shipments destined for Alaska, Hawaii, Puerto Rico, Guam and other US outlying territories generate extra remote location surcharges which are automatically calculated and displayed during checkout. Our primary domestic delivery partners are USPS, UPS Ground and FedEx Home Delivery.

We support global shipping to most countries around the world, final international delivery cost is calculated at checkout based on total cart value, package gross weight and destination nation. All destination-side import duties, customs clearance expenses and local brokerage charges fall entirely on receiving customers, CoachmanCooks shall not cover any cross-border customs related fees following international commerce norms. General international delivery transit period ranges from 7 to 25 business days subject to local customs clearance processing efficiency.

Immediately after goods leave our Ocala FL warehouse, our automated system sends tracking number via email to customer’s checkout registered mailbox, buyers can check real-time shipment status on corresponding carrier official websites or our dedicated order tracking page coachmancooks.shop/pages/track-order.

CoachmanCooks takes no responsibility for delivery delays caused by uncontrollable external factors including nationwide postal backlog, natural disasters, carrier labor strikes, unexpected customs detention or inaccurate recipient shipping address leading to delivery failure. If logistics provider formally marks parcel lost after full official carrier investigation, customers can contact our customer service via +1 3523877947 to apply for product reshipment or eligible order refund after case-by-case review.

Customers must double verify shipping address accuracy before final checkout payment. Packages returned to our Ocala warehouse due to invalid or incomplete delivery address leave two available solutions for buyers: pay supplementary re-delivery freight for secondary item reshipment or apply for product refund with original outbound shipping expense deducted from final refund total.